FAQ

Whats with all the questions? geeez..... friends

What are fuGLy friENDs?

FuGLy friENDs are unique and durable dog toys made from upcycled upholstery fabric. Each toy is individually crafted to ensure both character and strength for your furry companions.

How are fuGLy friENDs toys made?

Our fuGLy friENDs toys are made with love and creativity. Each toy is individually crafted from upcycled upholstery fabric, giving them a unique and quirky appearance. Our talented team of artisans carefully selects and repurposes the fabric to create toys that are not only fun for your dogs to play with but also environmentally friendly.

Are fuGLy friENDs toys durable?

Absolutely! We understand that dogs can be rough with their toys, so we've designed fuGLy friENDs to be both unique and durable. The upcycled upholstery fabric used in our toys is known for its strength and durability, ensuring that they can withstand even the toughest play sessions. Your furry friends will have a blast playing with their fuGLy friENDs for a long time!

 

How can I contribute to animal welfare through my purchase?

By purchasing from us, you have the opportunity to contribute to animal welfare through our Animal Blanket Drive. You can add a blanket to your purchase or sponsor one for a rescue animal in need. Together, we can make a difference!

 

What are character cushions?

Character cushions are unique and adorable pillows that feature various characters and designs. They are perfect for adding a touch of personality and comfort to any space.

Are the character cushions durable?

Absolutely! Our character cushions are made with high-quality materials and expert craftsmanship to ensure durability. They are designed to withstand everyday use and maintain their shape and softness over time.

Can I customize the character cushions?

Unfortunately, we do not offer customization options for our character cushions at the moment. However, we have a wide range of designs available to suit different preferences and styles.

How do I clean the character cushions?

Cleaning our character cushions is a breeze! Simply remove the cover and machine wash it on a gentle cycle with cold water. Allow it to air dry or tumble dry on low heat. Please avoid using bleach or harsh chemicals as they may damage the fabric.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Please note that additional customs fees and import taxes may apply, and the customer is responsible for covering these charges. For more information, please refer to our Shipping Policy.

 

What is the purpose of 3 Dogs?

At 3 Dogs, our purpose is to provide unique and durable dog toys called fuGLy friENDs. These toys are individually made from upcycled upholstery fabric, ensuring both character and strength for your furry companions. But that's not all! We also offer the opportunity to sponsor a blanket for rescue animals in need, providing warmth and comfort while they wait for their forever homes.

Can I sponsor a blanket for rescue animals?

Definitely! We believe in giving back to the community, especially to animals in need. That's why we offer the opportunity to sponsor a blanket for rescue animals. By sponsoring a blanket, you provide warmth and comfort to animals while they wait for their forever homes. It's a small act of kindness that can make a big difference in their lives.

What is your refund policy?

If you're not satisfied with your purchase, we offer refunds if items are returned in their original condition. We want you and your furry friends to be happy with our products, so if there's any issue, please reach out to us and we'll do our best to make it right.

What is your shipping policy?

We want to ensure a smooth shipping experience for you. Here are a few important points to note:

- No items shall be shipped without payment in full.

- It is the responsibility of the customer to ensure that all shipping details provided are correct. Double-check the information before placing your order to avoid any delays or delivery issues.

How can I contact 3dogscapetown?

If you have any further questions or need assistance, you can reach us through the following channels:

- Phone: 0822232662

- Email: orders@3dogs.co.za

- Physical address: 3Dogs, 20 Bates drive, Loevenstein, Western Cape, 7530, South Africa

We're here to help and provide the best experience for you and your furry friends!

Do you have any other questions?

If you have any other questions or need further assistance, please don't hesitate to reach out to us. We're here to help and make sure you and your furry friends have the best experience with 3 Dogs!